Antivirus
We can help you to set up reliable antivirus software on your devices to ensure you stay safe from viruses and malware.
Not sure if we can help? That's OK! You might be surprised just how many IT challenges can be solved remotely. Below is a list of the most common issues we provide support for, but there are many more. If you're not sure if we can solve your issue remotely, just give us a call and we can work out a plan with you.
Don't see what you need in this list? Call us anyway... at the very least, we should be able to refer you to someone who can help you.
We can help you to set up reliable antivirus software on your devices to ensure you stay safe from viruses and malware.
We can assist you to set up reliable backups for your devices and systems, as well as restore backups you already have.
Support for configuring and troubleshooting cloud-based services, such as cloud storage, collaboration tools, and productivity applications, including Microsoft, Google, Dropbox and other major cloud platforms. We can help you ensure you are set up correctly, that syncing is working and get you set up to access your data on all your devices.
If you're worried about the security of your computer or your IT systems, or concerned that viruses and malware have made their way onto your device, we can do a full security check and help you implement proper security measures to protect yourself. For businesses, we can provide a full cyber security audit and provide you with a report that outlines your main cyber security risks and recommendations on how to mitigate them.
Help with locating data you may have lost, as well as implementing proper backup systems to ensure it doesn't happen again.
We can assist you to transfer or migrate data between devices, ensuring your precious files and photos are kept safe during the process. This may include files, emails, contacts, configuration and more.
Support with troubleshooting and resolving issues with your domain name or DNS settings, which can affect your website, emails and many other services.
Problems with email can be one of the most frustrating IT challenges. We can assist with any email related issue including syncing email accounts and contacts across your devices, troubleshooting issues with sending and receiving emails, setting up email signatures, and resolving issues with spam.
We can assist you with issues relating to your files, whether they be cloud based or on your computer. We can troubleshoot sync issues, help you when you have run out of file space and assist you to recover lost files. We can also make recommendations on how to ensure your files are secure and correctly backed up.
We can diagnose and troubleshoot some hardware-related issues remotely, such as faulty components, peripheral device problems, and hardware driver conflicts. If the issue requires onsite support, we can advise you on the best course of action and link you with a trusted onsite technician.
We can assist with setting up your internet access and troubleshooting connection and speed issues.
If you have just purchased a new device, we can help you to set it up, including transferring any data and accounts from your old device to your new one and getting you set up with any software that you need.
Support with all Microsoft products, including Office 365, Microsoft Teams, Exchange, OneDrive, Sharepoint, Windows, Word, Excel, Outlook and more.
Assistance with configuring mobile devices, resolving connectivity issues, troubleshooting mobile applications, and securing mobile devices.
Support with getting an NBN internet connection installed, repaired, moved or upgraded at your premises, including for developers, new builds or renovations.
We can assist in troubleshooting network connectivity issues, such as configuring routers, resolving IP conflicts, and fixing DNS or DHCP problems.
Installation and configuration of software applications, including troubleshooting issues with compatibility.
Assistance with resetting or recovering your passwords and with account lockouts, including helping you set up a secure password manager to store your important details.
Assistance with optimising system performance and computer speeds by identifying and resolving bottlenecks, removing unnecessary files and programs, and adjusting system settings.
We can assist with connecting your printer to your network, configuring printer settings, resolving print spooler errors, and diagnosing connectivity issues. We can also configure your scanner.
We can provide support with installing, configuring, updating and troubleshooting software, as well as license activation, resolving license key issues, and ensuring compliance with software usage terms.
Sometimes, you have no idea what is causing your issues - that's OK, we can provide troubleshooting support for any device or program.
If you are targeted by ransomware, we can assist you to remove the ransomware, recover lost data, reset your devices and implement measures to prevent the issue occurring again.
Assistance with setting up virtual machines, configuring virtual networks, troubleshooting virtualisation software, and optimising virtual machine performance.
If you have been targeted by viruses or malware, we can assist you to remove these and get your system and devices back to normal, including helping you to make them more secure to avoid issues in the future.
Support for configuring and troubleshooting virtual private network (VPN) connections, enabling secure remote access to networks and resources.
Support with troubleshooting VoIP phone systems, as well as supply of new VoIP phone systems.
Troubleshooting web browser problems, including resolving compatibility issues, removing unwanted extensions, and addressing browser-specific errors.
Support with resolving website downtime and server errors, assistance with troubleshooting content management systems (CMS) on major website platforms, guidance on optimising performance and addressing slow page load speeds, support with resolving issues with E-commerce and payment gateways, advice and assessments on identifying security vulnerabilities and implementing measures to protect your website from hacking or data breaches.
Support with setting up, managing and configuring your WiFi network, including advising you on suitable equipment, setting up guest networks, changing passwords and assisting you to configure your router and access points.
Call Us on 1300 000 000 for immediate support, or book a time that suits you
