Our friendly team of IT technicians are on standby to support you. Call now, or book a time that suits you:
Our mission is to empower individuals and businesses by providing accessible, affordable and high quality remote IT support. We believe that technology should enhance your life and business, not hinder it. Our goal is to make your tech experience hassle-free and ensure that you can focus on what matters most to you while we take care of your IT needs.
Gone are the days of waiting for an IT technician to arrive at your doorstep. Our remote support service allows us to connect to your device securely and troubleshoot issues in real-time. We provide prompt assistance, saving you valuable time and minimising downtime.
We believe that quality IT support should be accessible to everyone. That's why we offer transparent and competitive pricing through our one-off and subscription based services.
Call Us on 1300 472 196 for immediate support, or book a time that suits you
Our team of technicians can assist you with almost any IT problem you can throw at us. We aim to solve problems remotely, and if an onsite visit is required, we can help link you with a reliable and affordable onsite technician.
Troubleshooting and Tech Support
Our skilled technicians are available to diagnose and resolve various technical issues you may encounter with your devices, software, or network connectivity. We can help troubleshoot system errors, software glitches, internet connection problems, and more.
Whether you have a new device or need to migrate your data to a different system, we can remotely assist you in setting up and transferring files, applications, and settings from one device to another. We ensure that your software is properly installed, updated, and optimized for your specific needs. We ensure a smooth transition without data loss or compatibility issues.
If you are concerned your device could be infected with viruses, malware, or other malicious software, we can perform thorough scans, identify and remove the threats, and provide recommendations on how to enhance your device's security.
We can provide remote support for email setup, configuration, and troubleshooting, as well as ensuring emails, contacts and calendar are synced across all your devices. We can also assist with setup, configuration and troubleshooting of cloud-based services such as OneDrive, Dropbox and Google Drive.
Whether you're facing slow internet speeds, WiFi connectivity problems, or network configuration issues, we can diagnose the root cause and provide effective solutions. We can help optimise your WiFi setup, troubleshoot connectivity problems, secure your network against unauthorised access, and ensure that you have a stable and high-speed internet connection for all your devices.
We provide remote assistance for printer and scanner setup and configuration, including connecting them to your WiFi network, setting up wireless printing and troubleshooting issues with network connectivity
Call Us on 1300 472 196 for immediate support, or book a time that suits you
Getting remote IT support with Techs on Demand is easy, secure and friendly, just get in touch with us by phone, or book a time that suits you and we will guide you through the rest of the process.
To get in touch, call us on 1300 472 196 or book a time online for your support session. Our opening hours are 9:00am-5:30pm Monday-Friday AEST. If you book a time online, one of our technicians will call you at the appointed time. If you're a new customer, we will first get you set up with a profile, including sending you a secure link to enter your payment details.
We will send you a secure link to download our remote support software, and assist you to get it working on your device.
We will connect to your device remotely and fix your IT issue. You will be able to watch what we are doing on your screen as we work. When we have resolved the problem, we will disconnect from your device and the remote support software will automatically be removed.
Once your support session is complete, we will process payment on the credit card you provided and send you a tax invoice by email. If you have an Unlimited IT Support monthly subscription, you will not be charged for your support session.
Call Us on 1300 472 196 for immediate support, or book a time that suits you
If you only need IT support once in a blue moon, our Casual IT Support option gives you great value by only paying for what you need.
If you're one of those people who seems to have an IT challenge every second day, our unlimited monthly subscription gives you the freedom to call us as many times as you need to for a fixed monthly fee.
$40/15 mins
$135/month
Our fees for remote tech support are billed in 15 minute blocks at $40 per block. There is no minimum fee, which means you only pay for what you need. For even better value, you can sign up for a monthly subscription package ($135/month) which allows you to call us as much as you like for a fixed monthly fee.
When you first call us, we set you up with a profile, then send you a link to enter your credit card details. We never see or handle your credit card details, this is done securely by Stripe. You only have to do this once - your details are linked to your profile so the next time you call us, the process is quicker and easier.
We understand that remote access to devices can raise concerns about security and privacy. We take these concerns seriously and prioritise the protection of your devices and your data. Our remote access protocols utilise encryption and authentication techniques to ensure that your information remains confidential throughout the support session. We also adhere to strict privacy policies and will never access or share any sensitive data without your explicit permission. Rest assured, your trust and the security of your devices are of utmost importance to us.
We pride ourselves in being able to handle most issues remotely, however in the event your issue requires onsite assistance, we can refer you to a trusted and reliable onsite support technician in your area. In most cases, there is no fee if we are unable to solve your problem remotely.
At the start of your support call, the technician can give you an estimate of how long your issue is likely to take to fix. If the support session runs over that time, the technician will check in with you to ensure you are comfortable to continue. If there is a larger issue requiring more time, we will provide you with a quote before commencing the work.
Call Us on 1300 472 196 for immediate support, or book a time that suits you
